Home - Terms and Conditions
Terms and Conditions
1. DEFINITIONS
1.1. In Oaklands Cleaning Masters Ltd. Terms and Conditions following definitions apply:
- “The Company”, “We“, “Us“ - is in regards with Oaklands Cleaning Masters Ltd. registered at The Oaklands Bungalow, Holly Bush View, Holly Bush Lane, Hook Common, Hook, RG27 9JL, company no. 7044900.
- “Cleaner“, “cleaning team“, “Cleaning Operator“ - means the person/group of people carrying out cleaning services on behalf of Oaklands Cleaning Masters.
- “Client“ - means the person, company or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning services are supplied by the Oaklands Cleaning Masters Ltd.
- “Clients Address“ - means the address which the cleaning service has been booked for.
- “Service“ - means the cleaning services carried out by the Oklands Cleaning Masters Ltd.
- “Cleaning Visit/Job“ -means the visit to the Client’s service address by the Cleaner in order to carry out the Service.
1.2. Unless the context requires otherwise, reference to the singular include the plural and references to masculine include the feminine and vice versa.
1.3. The Headings contained in Oaklands Cleaning Masters Terms and Conditions are for convenience only and do not affect their interpretation.
2. CONTRACT
2.1. These Terms and Conditions represent a contract between Oaklands Cleaning Masters Ltd. and the Client.
2.2. Both parties shall ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.
2.3. The Client agrees that any use of Oaklands Cleaning Masters services, including placing an order for services over the telephone, e-mail, web site form shall constitute the Client’s acceptance of these Terms and Conditions.
2.4. Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client.
2.5. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.
3. QUOTATIONS
3.1. The Oaklands Cleaning Masters Ltd. uses national average room sizes when calculating the price over the telephone.
3.2. The Oaklands Cleaning Masters Ltd. reserves the right to amend the initial quotation, should the Client’s original requirements change.
3.3. Differences in excess of 10 % or more will be discussed with the Client prior to the start of the work.
4. VAT
4.1. All Oaklands Cleaning Masters prices are final, VAT non-chargeable.
5. EQUIPMENT
5.1. The Oaklands Cleaning Masters Ltd. provides all cleaning supplies, products and cleaning equipment required to carry out the service.
5.2. The Client must provide running water and electricity at the premises where the service takes place.
6. PAYMENT
6.1. Unless otherwise agreed in writing by the company the account is rendered for immediate payment on the completion of the work. the Client must make payment either by cash or cheque before the cleaner leaves the Client’s premises. All cheques are payable to Oaklands Cleaning Masters Ltd.
6.2. The Oaklands Cleaning Masters Ltd. reserves the right to charge interest on invoiced amounts unpaid for more than 30 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.
6.3. The Oaklands Cleaning Masters Ltd. reserves the right to charge £30.00 administrative fee, plus any solicitors’ fees, in addition to the balance due, for any account we must refer for collection.
6.4. All bank charges incurred due to a Client’s cheque being returned unpaid will be passed to the Client at a flat rate of £30.00 per cheque.
7. CANCELLATION
7.1. The Client can cancel the scheduled service by giving prior notice the day before the cleaning.
7.2. Amendment fee of £5.00 will be added rescheduling a cleaning if the notice is given on the same day of providing the service.
7.3. The Client must pay the full price of the booked service if:
7.3.1 Our cleaners arrive at the Client’s address and are unable to gain access to the Client’s home, through no fault of the Company. If keys are provided they must open all locks without any special efforts or skills;
7.4. If the Client needs to change a cleaning day or time, we will do its best to accommodate the request free of charge, if it is not made at the same date of providing the service.
8. REFUNDS
8.1. No refund claims will be entertained once the cleaning service has been carried out.
8.2. Refund will be issued only if a cleaning operative has not been able to carry out the cleaning due to reasons beyond the Client’s responsibility.
9. COMPLAINTS
9.1. All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by Oaklands Cleaning Masters Ltd. with details of the complaint within 24 hours of the work being completed. The Oaklands Cleaning Masters Ltd. will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.
9.2. All complaints must be received in writing by post or e-mail no later than 24 hours after the completion of the service.
9.3. The Client agrees to allow the Company back to re-clean any disputed areas/items before arranging a third party to carry out cleaning services.
10. CLAIMS
10.1. The Oaklands Cleaning Masters Ltd. Liability and Treatment Risk Insurance will cover damages caused by a cleaning operative working on behalf of the Company. All claims are subject to an excess of £50.00.
10.2. The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours of the completion of the service. If a problem occurs on a Saturday it must be reported by Monday 12:00 in order to be accepted as a valid claim. Failure to do so will entitle the Client to no compensation.
10.3. The Oaklands Cleaning Masters Ltd. may require entry to the location of the claim within 24 hours to correct the problem.
10.4. While The Oaklands Cleaning Masters Ltd. operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, The Oaklands Cleaning Masters Ltd. requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives.
10.5. In case of damage, The Oaklands Cleaning Masters Ltd. will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement from a Oaklands Cleaning Masters’ source upon payment of cleaning services rendered.
11. LIABILITY
11.1. The Oaklands Cleaning Masters Ltd. shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential), which may be suffered or incurred by the Client arising from or in any way connected with:
11.1.1 Its failure to carry out its services as a result of factors that are beyond its control. (Acts of god, floods, severe weather conditions, and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting)
11.1.2 Late arrival of Company operatives at the service address. The Company endeavors to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company operative’s may arrive with a delay or the cleaning visit may be rescheduled;
11.1.3 An existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.
11.2. The Oaklands Cleaning Masters Ltd. shall not be liable for any damages worth £50.00 or less.
11.3. The Oaklands Cleaning Masters Ltd. shall not be liable for the shrinkage of carpets as a result of poor fitting.
11.4. The Oaklands Cleaning Masters Ltd. shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried.
12. OUR GUARANTEE
12.1. The Oaklands Cleaning Masters has built its business and reputation by providing its clients with the best possible cleaning service available, but still, sometimes mistakes occur. For this reason, we offer you a guarantee. If the Client is not satisfied with the Company’s service for any reason, our operatives will come back to the Client’s home and re-clean to his complete satisfaction.
12.2. Our guarantee is subject to a complaints notice no later than 24 hours after the completion of the service.
13. INSURANCE
13.1. Any work undertaken by Oaklands Cleaning Masters Ltd. is covered by a Public Liability Insurance.
14. LAW
14.1. These Terms and Conditions are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England and Wales.
|
